Política de envío

Shipping Policy

At Martoly, every order is shipped securely with a tracking number so you can follow your package every step of the way — from our fulfillment partners straight to your door.

Order Processing Time

All Martoly orders are processed and prepared for shipment within 1–3 business days, Monday through Friday (excluding public holidays). Each package goes through quality control before being handed to our carrier.

Cut-off time for same-day processing: 00:00 midnight (EST). Orders placed after this time will begin processing on the next business day.

Worldwide Shipping

Martoly ships to every country worldwide using trusted international carriers to ensure reliability and full tracking coverage.

  • Processing time: 1–3 business days
  • Shipping time: 7–15 business days after dispatch
  • Total estimated delivery: 8–18 business days from order date
  • No deliveries on weekends or national holidays
  • Delivery times may vary due to customs clearance or local postal delays beyond Martoly's control

Please note: delivery timeframes are estimates and not guaranteed. Peak seasons, customs inspections, and carrier delays may occasionally extend delivery times.

Tracking Your Order

As soon as your order is dispatched, you will receive an automatic email with your tracking number and a direct link to monitor your shipment in real time.

If your tracking has not updated within 5 business days of receiving your shipping confirmation, please contact us at support@martoly.com and our team will investigate promptly.

Customs & Import Duties

Martoly ships internationally from our fulfillment partners. Your order may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. Martoly is not responsible for any customs-related delays or fees.

Order Not Arrived

If your order has not arrived within 30 days of your shipping confirmation email, contact us immediately at support@martoly.com. If the package is confirmed lost in transit, Martoly will issue a full refund or resend your order at no additional cost.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. Martoly is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us at support@martoly.com within 12 hours of placing your order and we will do our best to update it before dispatch.

For any shipping enquiries, our support team is available at support@martoly.com and responds within 24–48 hours.